FREQUENTLY ASKED QUESTIONS

What size and type of digital images can I upload to the Artists Registry?

What size and type of audio files can I upload to the Artists Registry?

What size and type of videos can I upload to the Artists Registry?

How do I change my contact information or update my portfolio page?

Can I email or give out a link to my Artists Registry portfolio page?

What if I don’t have an email address?

What if I don’t have access to the internet?

What if I don’t have digital images of my artwork?

Why can’t I find my name when I search for it in the Artists Registry?

How do I remove myself from the Artists Registry database?

Can only individual artists register? What if I’m part of a larger artist collective or group-created project?

Why are some artists featured with images of musical notes, a video projector or a fountain pen instead of an art image?

What are the Artists Registry's terms of use?

If you have any problems or questions not covered here, please either email Registry@sept11mm.org or call (212) 312-8800.

What size and type of digital images can I upload to the Artists Registry?

Make sure your image file is a .jpg, .jpeg, .gif, .png, or .bmp format. (.jpg recommended) The image resolution should be 72dpi, and at least 450 x 350 pixels (the database will automatically resize it for you). Large file sizes may take longer to upload. Also make sure your image files are RGB color not CMYK.

What size and type of audio files can I upload to the Artists Registry?

Only your original songs, readings or audio recordings of your original performances may be uploaded to your portfolio page. Make sure your audio file is in mp3 format. Large file sizes may take longer to upload and you should limit your file size to a maximum of 8MB.

What size and type of videos can I upload to the Artists Registry?

Only your original video artworks or video documentation of your original performance art pieces may be uploaded to your portfolio page. Make sure your video file is a .mov, or .mpg format. The video should be formatted to play in a 320 x 240 sized window. Large file sizes may take longer to upload and you should limit your file size to approximately 25 MB. If you have any additional questions about video format and size limit, please contact the site administrator at Registry@sept11mm.org.

How do I change my contact information or update my portfolio page?

Once you have logged in to your account, you will be taken to your Artist Management page. The left hand menu of this page will allow you to access your information, and change your contact information, password, and manage your images and statement and resume/bio text. Changes to contact info will take effect immediately, but changes to images/audio/video files and statement/resume/bio content are subject to review by NS11MM Administrator.

Can I email or give out a link to my Artists Registry portfolio page?

Yes – when you are on your artist portfolio page, just copy and paste the web address that shows in your browser; that is your unique address that will lead directly to your Artists Registry portfolio page.

What if I don’t have an email address?

This new website REQUIRES you to have an email address to be a member of the Artists Registry. This is also how curators and interested persons will contact you, and will be used as your username to log-in to your account. You can get a free email address at www.hotmail.com, www.yahoo.com, or www.gmail.com.

What if I don’t have access to the internet?

Internet cafes and copy shops (such as Kinko’s) provide pay-as-you-go internet access, and many public libraries offer free access to the internet. Copy shops and public libraries also often provide access to scanners to convert hard-copy artwork to digital files.

What if I don’t have digital images of my artwork?

There are many ways to create images of your artwork as a digital file from using a digital camera, scanning slides, to creating a CD of your artwork from 35mm film. Many digital and photographic services are available that can scan your slides.

Why can’t I find my name when I search for it in the Artists Registry?

Type your full name in the Keyword Search field and then click GO. Make sure you have at least one images or other digital file uploaded to your online portfolio, and that it has been over two weeks since you have joined the Artists Registry. If you still cannot find your page, email the Artists Registry administrator at Registry@sept11mm.org

How do I remove myself from the Artists Registry database?

If you wish to deactivate your Artists Registry page at any time, you can email the Artists Registry administrator at Registry@sept11mm.org.

Can only individual artists register? What if I’m part of a larger artist collective or group-created project?

As long as your larger artist collective or group-created project has a communal email address, you may register your project. Only one email address is permitted for a given portfolio in the Artists Registry.

Why are some artists featured with images of musical notes, a video projector or a fountain pen instead of an art image?

The image of the musical notes signifies that an artist has uploaded a song or musical composition to his/her profile page and wishes to feature this piece.  The image of the video projector signifies that an artist has uploaded a movie file to his/her profile.  The image of the fountain pen signifies that the artist has uploaded a written work such as a poem, story or essay and wishes to feature it in his/her profile. Artists designated by these symbols may also have other media on their profile pages, but they have chosen to feature art pieces of these media types.

The Artists Registry Agreement and Terms of Use:

Thank you for joining the Artists Registry at the National September 11 Memorial Museum.  Whether you intend to use this site as a contributing artist (“Artist”) or as a researcher (“Researcher”), we ask that you please accept the terms of this agreement, which will be applied to all future uses by you of the site.  Once you accept this agreement, you will be able to customize your “Favorites” and contribute artwork (“Work”), if you choose to do so.   A Researcher who contributes Work will be considered an Artist for purposes of this agreement.

This agreement may be updated from time to time at the sole discretion of the National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. (the “NS11MM”).

Artist represents and warrants that he/she owns the copyright and all other rights to his/her Work and agrees to grant the NS11MM a license to display his/her submitted Work within the Artists Registry database on the world wide web, within the physical Memorial Museum when it is open to the public, and in any educational publications produced by the Memorial Museum.

The Artists Registry at the National September 11 Memorial Museum employs standard safeguards to protect Work submitted to the database and displayed on the web.  The Artist hereby acknowledges and accepts that NS11MM, its directors, employees, representatives and agents shall not be liable to the Artist for any infringement or misappropriation by a third party of any intellectual property or similar rights (including any moral rights) that the Artist may have in the Work.  The Artist further agrees to release, discharge, indemnify and hold NS11MM, its directors, employees, representatives and agents harmless from any and all liabilities, losses, damages, and expenses arising out of any claim by a third party that the Work infringes or misappropriates such third party's intellectual property or similar rights (including any moral rights).  Further, the Artist hereby releases NS11MM from any claim for payment or any other compensation relating to the use of the Work.   

Both the Artist and the Researcher agree to respect the copyrights of others and comply with all applicable licenses in their use of the Artists Registry.  If you believe that your rights are being violated, please review our copyright policy and take down notice procedure here. 

NS11MM is the sole arbiter of the content of its site, and, thus, retains the right to remove any Work from the site.  NS11MM has no obligation (express or implied) to use (or post) the Work or, if commenced, to continue to use (or post) the Work and may at any time abandon the use (or posting) of the Work for any reason, with or without legal justification or excuse.

By clicking “I agree” below, the Artist or the Researcher, as applicable, acknowledges that he/she is of legal age and has read, fully understands, and agrees to be bound by the terms above. 

If you reject the proposed terms above, you will not have an opportunity at this time to contribute Work (if you are an Artist) or to utilize the “Favorites” tool (if you are an Artist or a Researcher). 

You acknowledge that use of the Artist’s Registry is also governed by the NS11MM site’s Term of Use.